How to Snag and Succeed at a Remote Customer Service Job

A good start would be to list down situations that are best handled over email, and then the ones that are better discussed over a phone call or a video meeting. If a situation needs a quick response, it’s better dealt over chat. If a customer’s problem is complex or peculiar, it’s better to discuss it over a phone call. Keeping everyone motivated is a big challenge while working remotely. People cannot walk over to their teammates to seek help or share a personal problem. ‘Positive distractions’ like the watercooler conversations cease to exist.

We hope that all our readers find thoughtful takeaways from here and are able to manage their remote teams in a better and novel manner. Employ technology such as video conferencing for birthday celebrations, online events on important dates, and other such activities for team building. This will provide a good indication of how applicants will interact with clients in a virtual setting and their confidence in navigating difficult support situations.

Tips To Make Hiring Remote Customer Service Employees Easy

Another study published in Harvard Business Review showed that employees who work from home are so productive, they gain the equivalent of an extra workday every week. It seems counterintuitive to many people, but working remotely really can increase what is remote customer service productivity. If a company needs more or fewer workers at different times, it’s easier to change the size of a remote team. By helping customers online or over the phone, companies don’t need to pay for a physical building for customer service.

That means that if you have job or family responsibilities during the typical 9-5 workday, you can still find work in remote customer service, either full time or part time. As with any customer service position, you are going to be working with people a lot. Which is to say, patience and understanding are must-haves for these types of positions. You should have a generally positive, helpful attitude and be able to stay cool under pressure.

What is Remote Customer Service? Comprehensive Guide 2023

If so, talk to your manager about making your position remote. Be ready with positive reasons for making the switch, and demonstrate how it can benefit the company. Show that you’ve thought it through and have the necessary equipment https://remotemode.net/ to do your job. You can also suggest ways of staying in touch with your team and the systems you need to perform your customer service role remotely. Consider asking your employer to test a hybrid work schedule first.